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We’re here to help

A human answer,
with care.

Questions about a product, an order, or the right gift? Tell us what you need and Customer Care will take it from there.

MX Soap Customer Care
1295 S Main St
Grapevine, TX 76051
United States
info@mx-soap.com+1 (817) 421-4747

Monday–Friday
9:00 AM–5:00 PM Central Time

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What can we make easier?

Complete the form to prepare an email in your mail app, or copy the request and send it whenever you are ready.

Order help

Include the details that help us help faster.

If your note is about an order, include the order request number, the email used, and a short description. For damage, attach clear photos in your email.

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Before you send

Three quick answers.

Messages are reviewed during support hours, Monday–Friday, 9:00 AM–5:00 PM Central Time.
Share the order details, what happened, and clear photographs of the item and shipping package within 7 days of delivery.
Contact us as soon as possible. We will help when the request has not yet been processed.