Processing
Orders are generally processed within 1–2 business days after confirmation.
Shipping & Returns
Practical timelines, straightforward costs, and real support when something does not arrive as expected.
U.S. delivery
Standard delivery takes approximately 3–7 business days after shipment.
Simple pricing
Standard shipping is $6.95, or free when the order subtotal is $50 or more.
30-day returns
Unused and unopened products may be returned within 30 days after delivery.
Where and when we ship
This policy applies to orders placed directly through MX Soap. Our current standard delivery terms cover addresses within the United States. We do not promise international delivery under this policy.
After an order is confirmed, processing generally takes 1–2 business days. Standard delivery then takes approximately 3–7 business days after shipment. Holidays, carrier disruptions, severe weather, and periods of high order volume may extend these estimates.
Standard U.S. shipping costs $6.95. Orders with a product subtotal of $50 or more qualify for free standard shipping. The checkout order request shows the estimated shipping amount before you prepare your email.
Following your package
When tracking is available, it is included with the shipping confirmation. Carrier scans can take time to update after the label is created. If tracking remains unchanged beyond the expected delivery window, contact Customer Care with your order details.
Please review the shipping address carefully in your order request. If you notice an error, contact us immediately. Address changes cannot be guaranteed once processing has begun.
Unused and unopened care
Unused and unopened products purchased directly through MX Soap may be returned within 30 days after delivery. To begin a return, email info@mx-soap.com with the order information and the item you would like to return.
For hygiene and product-safety reasons, opened personal care products are not accepted for return unless they arrived damaged or defective. Return shipping instructions and any applicable costs are provided after Customer Care reviews the request.
Exchanges are reviewed based on product condition and current availability. A return or exchange is not complete until the item is received and inspected.
If something arrived damaged
Contact us within 7 days after delivery. Include the order details, a short description, and clear photographs of the item and shipping package. These details help us review the issue and determine the appropriate next step.
Do not discard the product or packaging until Customer Care confirms that it is no longer needed for review.
Talk with Customer Care
Email info@mx-soap.com or call +1 (817) 421-4747. Support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time.
For additional product and service answers, visit our Frequently Asked Questions.
The considered edit
Care, curated with a clear point of view.
At MX Soap, shipping and returns are explained as part of a transparent, comfortable customer experience is shaped by how a product feels in real life. Our MX Merchant Soap edit brings together formulas, scent levels, and formats that make an everyday routine easier to understand.
The MX Merchant approach is our editorial lens—not a separate business or certification. It guides how mx soap explains ingredients, use, and storage with calm, specific language.
Explore the mx merchant soap perspective through products and stories chosen for repeat use. Every mx merchant note connects a thoughtful detail back to the practical rhythm of daily care.